‘Digital Eavesdropping’: Unilever Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
First identified more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline may not seem like an natural focus for social media algorithms.
Nonetheless, its ascent as a popular subject on TikTok has thrust it into the lead of an advertising revolution, in which large companies are spending big on content creators and reducing expenditure on promoting products in traditional media.
A Journey from Drilling to Digital
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who saw laborers applying to their skin with a byproduct of the drilling process. Currently, a wave of user-generated videos have recorded its extensive utilization in “everyday tips”.
Hailed as a solution for polishing footwear or making fragrance last longer, and also a remedy for squeaky doors. Users have even applied it to stop the scourge of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Spotting its digital renaissance, marketers at Unilever amplified the hacks by having their research teams evaluate the claims and sharing the findings with influencers.
Suggestions that it lessened the burn from hot food on the lips were validated. So too were ideas it could prolong perfume and rejuvenate purses. Proposals that it might whiten teeth or make eyelashes longer were refuted.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have formed the bulk of its promotional efforts. Yet this viral episode has led decision-makers to turbocharge spending on content creators.
This observation of social channels to shape commercial tactics has been termed “social listening”. Fernando Fernández, freshly instated, has suggested it is aiming to spend 50% of its massive marketing spend on digital creator content.
Adapting to New Consumer Habits
Selina Sykes, who is heading the digital initiative, said the company was merely adjusting to novel methods of engaging audiences. She said participating on platforms “without dampening the fun” was essential.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and discussing household products.
“The trend is shifting from a one-to-many model, where we would just send out ads … Now it’s many conversations, diverse communities. The evolution of platform algorithms means that these groups seem specialized, but they’re not.
“Ensuring your product is discussed by other people, recommended by peers, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.”
A Seismic Media Shift
The approach indicates dramatic transformations happening in audience habits, with younger consumers devoting greater hours to digital networks than legacy broadcast and print media.
This change is evidenced by drops in broadcast and newspaper ads. Within the United Kingdom, advertising income for major broadcasters have declined by over six hundred million pounds in actual value since the end of the last decade.
Influencer Marketing Expansion
This further signifies a media convergence as large companies almost become production houses themselves, linking up with hundreds of content creators to boost their products.
Leon Harlow said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Many companies report to us consumers have more faith in suggestions from the personalities they subscribe to more than they trust ads. That’s a consistent trend.”
He said brands could also save money by focusing on influencers over expensive broadcast campaigns, which also enables easier content adjustment to see what works.
Such methods are increasing. Marketing investment on the creator economy is increasing four times faster than the media industry overall. In the US, it has over doubled since 2021 and is projected to reach substantial figures in 2025.
TV's Lasting Role
Regardless of the massive shift, executives said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to drive countrywide discourse.
The executive noted: “A top-tier ROI marketing event is still the Super Bowl. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”